Privacy policy.

Who we are

This website is run by Rod Pancine, doing business as I LOVE TO DO WEBSITES (I LOVE IT), in Maple Ridge, British Columbia, Canada. That includes the Launch Maple Ridge and Hey, Neighbour! pages on this site.

When this policy says “we”, “us” or “I”, it means Rod. Rod is also the person responsible for your personal information. You can reach him at rod@ilovetodowebsites.com.

What we collect

We only collect what you choose to send us, plus the basic technical information every website receives.

• Project inquiries. When you use a “Let’s talk” form, we collect your name, email, whether you have a website, its address, the services you’re interested in, and your message.
• Newsletter sign-ups. When you sign up for updates, we collect your email address, your first name on some forms, the topics you tick (Launch Maple Ridge, Hey, Neighbour! or website tips), and your consent to receive emails.
• Hey, Neighbour! nominations. We collect your name and email, the name of the person you’re nominating, and why. Please share only what you’re comfortable sharing, and nothing sensitive about the person you nominate. We always ask the person before we feature them.
• Emails you send us. If you write to us directly, we keep your message and email address so we can reply.
• Technical information. Like any website, our hosting server records basic logs, such as your IP address, browser type and the pages you request. These logs are used for security and to keep the site running well.

We don’t use analytics or advertising trackers on this site, and we don’t ask for payment details through it.

How we use it

• To reply to your inquiry and, if we work together, to deliver your project.
• To send the emails you signed up for, about the topics you chose.
• To review Hey, Neighbour! nominations and contact you about them.
• To keep the website secure and working.

We never sell or rent your personal information. We don’t use it for anything you wouldn’t reasonably expect from the form you filled in.

Emails and your consent

We only send newsletters or updates if you tick the consent box when you sign up. Every newsletter includes a way to unsubscribe. You can also email us at any time to be removed. Unsubscribing from updates doesn’t affect any project we’re working on together.

Signing up for Launch Maple Ridge updates is not an application, a vote or an entry into anything. It simply means you’ll hear from us when there’s news.

Where it’s stored and who sees it

When you submit a form, it’s stored in our website’s database and sent to our email inbox. Only Rod has access to it.

We use a small number of service providers to run the site:

• Hostinger hosts the website and its database, and provides Hostinger Reach, the email tool that loads on our pages.
• Google Fonts serves the fonts on some pages. When your browser requests a font, Google receives your IP address.

These providers may store or process information outside Canada, where local laws may allow authorities to access it. We share information with them only as needed to run the site. We’ll only disclose your information to anyone else if you ask us to or if the law requires it.

Cookies

This site doesn’t use advertising or analytics cookies. It may set small technical cookies the site needs to work. For example, WordPress sets cookies when a site administrator logs in. If we ever add analytics, we’ll update this policy first.

How long we keep it

• Project inquiries: up to two years after our last conversation. If you become a client, we keep records as long as we need them for business and tax purposes.
• Newsletter sign-ups: until you unsubscribe.
• Hey, Neighbour! nominations: until the season they relate to is finished, or sooner if you ask us to delete them.

Your choices

You can ask us at any time to:

• see the personal information we hold about you;
• correct it;
• delete it; or
• stop sending you emails.

Email rod@ilovetodowebsites.com and we’ll reply within 30 days. If you’re not happy with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Keeping it safe

The site uses an encrypted connection (HTTPS). Access to form submissions is limited to Rod, and we keep our software up to date. No website can be perfectly secure. If something ever goes wrong that puts your information at risk, we’ll tell you.

Children

This website is meant for adults, and we don’t knowingly collect information from children.

Changes to this policy

If we change how we handle personal information, we’ll update this page and the date at the top.